Virtual Festival FAQ
In order to make sure your experience of this year’s virtual event is every bit as engaging as in past years, we offer the following technical questions and answers.
Can I watch a concert after the scheduled time?
We encourage everyone to join together and watch live in real time (and use the built-in chat feature), but if you’re unable, our events will be available to view on-demand for 24 hours after the original scheduled time.
What happens after I buy a ticket?
You will receive an email from firstname.lastname@example.org (click here for help finding it in your email account). Near the bottom of this email, you will see a blue “Access My Event” button for the concert(s) you purchased tickets for. Simply click on the button for the concert you intend to watch!
What if I purchase tickets for people viewing the event(s) in different locations?
In the checkout process, enter each attendee’s information (name & email address). After purchasing, you can still enter this information by clicking the “View/Edit This Order” link found in the confirmation email.
What do I need in order to watch the live stream?
You will need a high-speed internet connection and a device with a web browser. The best way to watch the event is on a larger screen. Many TVs come with Apple AirPlay, SmartCast or Chromecast, which allow you to share your phone or computer screen wirelessly on your television.
If your laptop is equipped with an HDMI output, you can connect your laptop to your TV or preferred AV equipment.
Since there are so many ways you can connect to a TV, we won’t be able to help you troubleshoot your specific setup. Please be sure to research it before the event! Or you can always watch on your laptop, tablet or smartphone.
What are the technical requirements to view the live stream?
We recommend the most up-to-date versions of the Chrome or Firefox web browsers for the best experience. Internet Explorer is not compatible with our stream player. You will need an internet connection with download speeds of at least 5 Mbps. To check your download speed, visit www.speedtest.net.
The video keeps freezing while I’m watching the stream. What can I do?
Don’t worry. Technology is great when it works. If the video is freezing, try this:
- Refresh the browser page.
- Try using a different browser or device.
- Make sure your internet connection is at least 5 Mbps. To check your download speed, visit www.speedtest.net.
Do you recommend using a certain browser for the live stream?
The live stream should work in any current browser, with the exception of Internet Explorer. We recommend Google Chrome, so give that a try if you’re having issues in your current browser. You can download it here: www.google.com/chrome.
I have tried everything listed above, but it still doesn’t work for me …
In rare cases, you may need to clear the “cookies” in your browser or adjust the internet settings of your browser. It is advisable to test ahead of time if you can play embedded video content. You can refer to this help article about clearing cookies when using Google Chrome’s desktop web browser: https://support.google.com/accounts/answer/32050.
Can I watch the live stream on my mobile device?
You sure can!