COVID-19 Frequently Asked Questions
Find answers to frequently asked questions about College policies. These FAQs will be updated as necessary.
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Student Health Services
Student Health Services will remain open to serve the needs of Elmhurst College students, but we will no longer provide “walk-in” hours until further notice. Students must call Student Health Services at (630) 617-3565 prior to visiting. A phone screening will take place before an appointment will be made. If you have further questions about COVID-19, please call the Illinois Department of Public Health hotline at (800) 889-3931.
Student Affairs/Housing and Residence Life
We hope to provide some clarification on several questions we have received frequently during our transition to online instruction.
Yes. As of March 20, 2020, all residential students have been asked to vacate the residence halls.
In accordance with the statewide “stay-at-home” order enacted by Gov. J.B. Pritzker, no one will be able to return to their residential facility to retrieve belongings until after April 7, 2020.
If you are still on campus before Saturday, March 21, 2020, at 5:00 p.m., please try to remove all your belongings, if possible. After April 7 we will communicate more information about move-out.
Student-athletes should also leave campus at this time. All intercollegiate activities have been canceled for the Spring Term.
The College is looking at refunding some housing fees using proration, scholarships and actual student costs as guidelines. Specific details on the timing of the adjustments will be communicated in the coming weeks.
You can contact the Office of Housing and Residence Life at 630-617-3150 or firstname.lastname@example.org.
No, the Tyrrell Fitness Center and Faganel Hall are closed until further notice.
All campus events and student club/organizational meetings have been canceled until further notice.
All in-person services have been suspended until further notice.
If you are currently receiving counseling and psychiatric services with one of the counselors or the psychiatric nurse practitioner, the following will take place.
- Your counselor will be contacting you by phone or email to come up with a plan of care. This may have already occurred; if so, follow-up with your counselor if you have any questions. This plan may involve brief phone check-ins or outside referrals for those who require a higher level of care. If you have immediate questions or concerns, please contact your counselor directly by email (contact information below). Emails will be checked during normal business hours from 8:00 a.m. – 4:00 p.m., Monday – Friday. Please note that email is not a secure form of communication, therefore confidentiality cannot be assured.
- If you are being seen by Sheila Casteel, the psychiatric nurse practitioner, and need a medication refill, please call the Wellness Center at 630-617-3565.
- If you are in crisis and need to speak to someone immediately:
- During the hours of 8:00 a.m.–4:00 p.m., please call the Wellness Center at 630-617-3565
- If after 4:00 p.m., please contact one of the following:
- Campus Security (if on campus): 630-617-3000
- Or call 911 or go to the nearest emergency room
- Additionally, if you are off-campus, you may contact one of the following:
- Call 911
- DuPage Department of Human Services 24-Hour Crisis Line: 630-627-1700
- DuPage County Talk Line: 630-966-9393
- 1-800-SUICIDE: 1-800-784-2433
- Scheduled workshops and counseling groups are suspended until students are back on campus.
- Students not currently receiving services:
- We will not be taking on new clients while classes are online as students are being asked to stay off campus if possible.
- If you are in crisis and need to speak to someone immediately, please follow the above crisis guidelines.
- Please contact the Director of Counseling Service, Dr. Amy Swarr, with any questions or concerns. Her email address is: email@example.com
The bookstore will be closed until further notice. Check online to purchase items from the bookstore.
Financial Aid/Student Financial Services
No. The campus is closed to all but essential personnel. However, SFS staff will be working remotely and will continue to perform all essential functions. Please contact SFS via email at firstname.lastname@example.org with any questions or if you need assistance.
Yes. If possible, please scan and email any required/requested documents to SFS. If you are unable to access a scanner or have documents containing sensitive material, please contact SFS via email at email@example.com to discuss your options.
Student Financial Services does not anticipate any changes to Spring Term financial aid eligibility for most students who remain enrolled until the end of the term. Students previously living on campus for Spring with institutional housing awards may have those awards prorated according to any applicable housing credit.
The Office of Student Financial Services is always open to discussing special circumstances for students and families as it relates to their financial status. Please contact SFS via email at firstname.lastname@example.org to discuss your situation.
Students who are considering withdrawing from the College should contact Academic Advising and Registration and Records. Students who withdraw are still subject to Elmhurst College and federal policies regarding tuition and financial aid changes as a result of withdrawal. Please contact SFS via email at email@example.com to discuss the impact of your withdrawal.
At this time, the Office of Student Financial Services (SFS) does not anticipate any impact to students receiving VA benefits. SFS is currently working on applying VA payments to students’ accounts. Your continued patience is appreciated while SFS works remotely. For additional questions related to VA and COVID-19, please visit the VA’s website.
Borrowers with federally-held student loans should contact their servicers to discuss their options. A recent announcement from the Department of Education has outlined options that include a pause on interest accrual as well as a pause on payments for those who qualify.
Due to campus closure, student employees should NOT report to on-campus work as scheduled. Student employees should contact their individual supervisors regarding their employment and to discuss their options. Please review the COVID-19 Updates page for general information about the status of campus.
Elmhurst College is currently seeking additional guidance from the Department of Education for students who are eligible for the FWS program but unable to work at this time. Student Financial Services will work with supervisors on a policy to assist students that were scheduled to work during this period of online instruction.
We would encourage you to make your payment electronically via TouchNet. Due to campus closure, the Office of Student Financial Services will remain closed and we will be unable to take payment in person. Please contact SFS via email at firstname.lastname@example.org with any questions or concerns about your payment.
Yes. The Office of Student Financial Services will continue to perform all essential functions, including refunds.
The College has made accommodations to ensure that instruction continues for the Spring Term. At this time, there are no plans for adjustments to tuition for the Spring Term.
The College is working on prorating the amount students were billed for the time they lived on campus during the Spring 2020 term. Credit, where appropriate, will be issued within the next 45 days and applied against your student account balance due. If this creates a credit situation on your student account, a refund will be issued.
The College is working on prorating the amount students were charged for their meal plans during the Spring 2020 Term. Credit, where appropriate, will be issued within the next 45 days and applied against your student account balance. If this creates a credit situation on your student account, a refund will be issued.
If the credit for your room and/or meal plan creates a credit on your student account, a refund will be issued within the next 45 business days. To expedite your refund, you may log onto TouchNet and enter your bank routing and account numbers to receive the funds directly via ACH. Students with credit balances who do not provide ACH information in TouchNet will be mailed a check (please allow extra time for the delivery of refund checks by mail).
Once the credit is placed on your student account, all future payments will be reduced by the amount of the credit applied, spread out over the remaining pay periods.
The Learning Center/ADS
Find more information on tutoring, access and disability services (ADS), and more in these FAQs posted on myElmhurst Portal.
This FAQ document provides resources to enhance online learning, help with Blackboard and answers other important questions.
The following FAQs are being provided in response to inquiries we have received regarding COVID-19 (coronavirus) and its impact on the staff. These FAQs are current as of March 14 and may be updated as the situation evolves.