COVID-19 Frequently Asked Questions
Updated Sept. 8, 2020
Find answers to frequently asked questions about University policies. These FAQs will be updated as necessary.
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Student Health Services
First, check with someone.
- Call your personal physician’s office.
- If you are a student and do not have a personal physician, you can contact Student Health Services at (630) 617-3565 for further information.
- If you need another resource, Elmhurst Hospital offers an online screening tool.
Testing options include:
- A test administered by your personal physician.
- Locating a testing site with the help of Student Health Services. Call (630) 617-3565 to make an appointment.
- Drive-through testing in DuPage County. Anyone may get tested, regardless of symptoms or other criteria.
- Drive-through testing at the CVS pharmacy located at 110 W. North Ave. in Elmhurst. Note that their testing is limited to certain patients.
- The University may be able to help arrange for your testing. Go to the COVID-19 Updates page for the latest information, as this will depend on a number of factors that frequently change.
Student Health Services will remain open to serve the needs of Elmhurst University students, but we will no longer provide “walk-in” hours until further notice. Students must call Student Health Services at (630) 617-3565 prior to visiting. A phone screening will take place before an appointment will be made. Another resource, if you have further questions specifically about COVID-19, is the Illinois Department of Public Health hotline at (800) 889-3931.
We have returned to a blend of in-person and online instruction in the Fall Term and will continue to do so as long as health and safety guidelines allow for in-person instruction. Our plan at this time is not to change our academic calendar. Students should refer to emails sent to their Elmhurst University addresses for specific details.
Student Affairs/Housing and Residence Life
In adapting to the pandemic and its impact, we have changed some aspects of our admission process. Read about those changes here.
Financial Aid/Student Financial Services
The SFS Office will be open and will continue to perform all essential functions. In order for us to better assist you and provide a safe environment for our guests, we would encourage you to make an appointment for in-person assistance before you visit. Please contact SFS via email at firstname.lastname@example.org with any questions or if you wish to set up an in-person appointment.
The Office of Student Financial Services is always open to discussing special circumstances for students and families as it relates to their financial status. Please visit our Special Circumstances page to learn more about this process.
Students who are considering withdrawing from the University should contact Academic Advising and Registration and Records. Students who withdraw may still be subject to federal policies regarding financial aid eligibility as a result of withdrawal. Please contact SFS via email at email@example.com to discuss the impact of your withdrawal.
At this time, the Office of Student Financial Services (SFS) does not anticipate any impact to students receiving VA benefits. SFS is currently working on applying VA payments to students’ accounts. Your continued patience is appreciated while SFS works remotely. For additional questions related to VA and COVID-19, please visit the VA’s website.
As a result of the COVID-19 pandemic, borrowers with federally held student loans may be eligible for deferred payments and/or a temporary pause on interest accrual. Borrowers are encouraged to contact their servicers to discuss their options and eligibility for relief.
We would encourage you to make your payment electronically via TouchNet. Due to campus closure, the Office of Student Financial Services will remain closed and we will be unable to take payment in person. Please contact SFS via email at firstname.lastname@example.org with any questions or concerns about your payment.
The Learning Center/ADS
Find more information on tutoring, access and disability services (ADS), and more in these FAQs posted on myElmhurst Portal.
This FAQ document provides resources to enhance online learning, help with Blackboard and answers other important questions.