COVID-19 Frequently Asked Questions
Updated July 29, 2020
Find answers to frequently asked questions about University policies. These FAQs will be updated as necessary.
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Student Health Services
First, check with someone.
- Call your personal physician’s office.
- If you are a student and do not have a personal physician, you can contact Student Health Services at (630) 617-3565. You must obtain an appointment before visiting SHS.
- If you need another resource, Elmhurst Hospital offers an online screening tool.
Testing options include:
- A test administered by your personal physician.
- Locating a testing site with the help of Student Health Services. Call (630) 617-3565 to make an appointment.
- Drive-through testing in DuPage County. Anyone may get tested, regardless of symptoms or other criteria.
- Drive-through testing at the CVS pharmacy located at 110 W. North Ave. in Elmhurst. Note that their testing is limited to certain patients.
Student Health Services will remain open to serve the needs of Elmhurst University students, but we will no longer provide “walk-in” hours until further notice. Students must call Student Health Services at (630) 617-3565 prior to visiting. A phone screening will take place before an appointment will be made. If you have further questions about COVID-19, please call the Illinois Department of Public Health hotline at (800) 889-3931.
We plan to return to a blend of in-person and online instruction in the Fall Term so long as health and safety guidelines allow for in-person instruction. Our plan at this time is not to change our academic calendar. Students should refer to emails sent to their Elmhurst University addresses for specific details.
Student Affairs/Housing and Residence Life
We hope to provide some clarification on several questions we have received frequently.
The Office of Housing and Residence Life has been in contact with students who have any remaining belongings in their spring room assignments. Please call our office at 630-617-3150 or email email@example.com to make arrangements.
Find all the information for movie-in on the Office of Housing and Residence Life’s webpage. We will also communicate this information to students’ Elmhurst University email addresses.
All students living on campus will be asked to sign up for a specific move-in time slot, restrict the number of guests helping them move in, and follow safety measures such as wearing a mask.
You can contact the Office of Housing and Residence Life at 630-617-3150 or firstname.lastname@example.org.
All campus events and student club/organizational meetings are on hold until further notice.
All in-person services have been suspended until further notice.
If you are currently receiving counseling and psychiatric services with one of the counselors or the psychiatric nurse practitioner, the following will take place.
- Your counselor will be contacting you by phone or email to come up with a plan of care. This may have already occurred; if so, follow-up with your counselor if you have any questions. This plan may involve brief phone check-ins or outside referrals for those who require a higher level of care. If you have immediate questions or concerns, please contact your counselor directly by email (contact information below). Emails will be checked during normal business hours from 8:00 a.m. – 4:00 p.m., Monday – Friday. Please note that email is not a secure form of communication, therefore confidentiality cannot be assured.
- If you are being seen by Sheila Casteel, the psychiatric nurse practitioner, and need a medication refill, please call the Wellness Center at 630-617-3565.
- If you are in crisis and need to speak to someone immediately:
- During the hours of 8:00 a.m.–4:00 p.m., please call the Wellness Center at 630-617-3565
- If after 4:00 p.m., please contact one of the following:
- Campus Security (if on campus): 630-617-3000
- Or call 911 or go to the nearest emergency room
- Additionally, if you are off-campus, you may contact one of the following:
- Call 911
- DuPage Department of Human Services 24-Hour Crisis Line: 630-627-1700
- DuPage County Talk Line: 630-966-9393
- 1-800-SUICIDE: 1-800-784-2433
- Scheduled workshops and counseling groups are suspended until students are back on campus.
- Students not currently receiving services:
- We will not be taking on new clients while classes are online as students are being asked to stay off campus if possible.
- If you are in crisis and need to speak to someone immediately, please follow the above crisis guidelines.
- Please contact the Director of Counseling Service, Dr. Amy Swarr, with any questions or concerns. Her email address is: email@example.com
The bookstore will be closed until further notice. Check online to purchase items from the bookstore.
In adapting to the pandemic and its impact, we have changed some aspects of our admission process. Read about those changes here.
Financial Aid/Student Financial Services
The SFS Office will be open and will continue to perform all essential functions. In order for us to better assist you and provide a safe environment for our guests, we would encourage you to make an appointment for in-person assistance before you visit. Please contact SFS via email at firstname.lastname@example.org with any questions or if you wish to set up an in-person appointment.
The Office of Student Financial Services is always open to discussing special circumstances for students and families as it relates to their financial status. Please contact SFS via email at email@example.com to discuss your situation.
Students who are considering withdrawing from the University should contact Academic Advising and Registration and Records. Students who withdraw may still be subject to federal policies regarding financial aid eligibility as a result of withdrawal. Please contact SFS via email at firstname.lastname@example.org to discuss the impact of your withdrawal.
At this time, the Office of Student Financial Services (SFS) does not anticipate any impact to students receiving VA benefits. SFS is currently working on applying VA payments to students’ accounts. Your continued patience is appreciated while SFS works remotely. For additional questions related to VA and COVID-19, please visit the VA’s website.
As a result of the COVID-19 pandemic, borrowers with federally held student loans may be eligible for deferred payments and/or a temporary pause on interest accrual. Borrowers are encouraged to contact their servicers to discuss their options and eligibility for relief.
We would encourage you to make your payment electronically via TouchNet. Due to campus closure, the Office of Student Financial Services will remain closed and we will be unable to take payment in person. Please contact SFS via email at email@example.com with any questions or concerns about your payment.
The Learning Center/ADS
Find more information on tutoring, access and disability services (ADS), and more in these FAQs posted on myElmhurst Portal.
This FAQ document provides resources to enhance online learning, help with Blackboard and answers other important questions.
Please also review our campus back-to-work plan for guidelines on providing a safe environment for all as we prepare for a return to campus for the Fall Term.