Complaint Policy

Elmhurst College is committed to a policy of fair treatment of its students and recognizes a student’s need to express grievances or complaints during the college experience. A “complaint” as an expression of dissatisfaction concerning a College employee (faculty or staff), department, service, process, or administration action. Complaints may require clarification, investigation, and/or resolution. Elmhurst College takes seriously all student complaints and is handled in a manner appropriate to the area, nature, and severity of the complaint.

Whenever possible, students are encouraged to try to resolve the conflict by first discussing it with someone from the institutional office most directly involved. Many problems can be resolved if a student makes an appointment with a faculty or staff member and communicates their concern or grievance where it can be addressed in accordance with the policies and procedures of that office. See the list of Elmhurst College offices and services.

In situations in which issues cannot or have not been resolved through the informal complaint process, students are encouraged to file a formal complaint by reaching out to the appropriate campus office.

Here is information regarding Federal compliance and reporting at Elmhurst College.

Students may also report to and receive assistance with unresolved complaints from the State of Illinois at Illinois Board of Higher Education.

A student may also file a complaint with the College’s accreditor, The Higher Learning Commission.

Additionally, the information regarding the College’s accreditation and state authorization documents are available on the Consumer Information page on our website.

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